The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company /
Michelli, Joseph A. 1960-
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli. - New York : McGraw-Hill, c2008. - xvi, 284 p. : ill. (some col.) ; 23 cm.
Includes bibliographical references (p. 265-271) and index.
0071548335 9780071548335
2008007056
Ritz-Carlton Hotels (Firm)--Management--Case studies.
Leadership.
Total quality management.
Corporate culture.
Customer services.
Success in business.
HD57.7 / .M525 2008
658.4/092
The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company / Joseph A. Michelli. - New York : McGraw-Hill, c2008. - xvi, 284 p. : ill. (some col.) ; 23 cm.
Includes bibliographical references (p. 265-271) and index.
0071548335 9780071548335
2008007056
Ritz-Carlton Hotels (Firm)--Management--Case studies.
Leadership.
Total quality management.
Corporate culture.
Customer services.
Success in business.
HD57.7 / .M525 2008
658.4/092