An assessment of the impact of total quality management in hotels /
Kisala Joseph Mugotitsa
An assessment of the impact of total quality management in hotels / a case study of selected hotels in Nairobi, Kenya / Joseph Mugotitsa Kisala - Nairobi: KCA University; 2010. - x, 55 p. : ill. ; 29cm. - A research project submitted in partial fulfillment of the requirement for the final year research project of the bachelor of commerce degree programme KCA Univesity. .
Includes bibliographical references.
Total quality management
COM / 662/11
An assessment of the impact of total quality management in hotels / a case study of selected hotels in Nairobi, Kenya / Joseph Mugotitsa Kisala - Nairobi: KCA University; 2010. - x, 55 p. : ill. ; 29cm. - A research project submitted in partial fulfillment of the requirement for the final year research project of the bachelor of commerce degree programme KCA Univesity. .
Includes bibliographical references.
Total quality management
COM / 662/11