Total quality management and operational excellence :
Oakland, John S.
Total quality management and operational excellence : text with cases / John S. Oakland. - 4th ed. - New York : Routledge, c2014. - xxiv, 530 p. : ill. ; 26 cm.
Includes bibliographical references and index.
9780415635509
2013036192
Total quality management.
Total quality management--Case studies.
BUSINESS & ECONOMICS / General.
BUSINESS & ECONOMICS / Quality Control.
BUSINESS & ECONOMICS / Total Quality Management.
HD62.15 / .O173 2014
658.4/013
Total quality management and operational excellence : text with cases / John S. Oakland. - 4th ed. - New York : Routledge, c2014. - xxiv, 530 p. : ill. ; 26 cm.
Includes bibliographical references and index.
9780415635509
2013036192
Total quality management.
Total quality management--Case studies.
BUSINESS & ECONOMICS / General.
BUSINESS & ECONOMICS / Quality Control.
BUSINESS & ECONOMICS / Total Quality Management.
HD62.15 / .O173 2014
658.4/013