The Six Sigma way : how GE, Motorola, and other top companies are honing their performance / by Peter S. Pande, Robert P. Neuman, Roland R. Cavanagh.
Material type:
TextPublication details: New York : McGraw-Hill, 2000.Description: xxiv, 422 p. : ill. ; 23 cmISBN: - 0071358064
- 658.5/62 21
- TS156 .P263 2000
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Martin Oduor-Otieno Library This item is located on the library Second Floor | Non-fiction | TS156 .P263 2000 (Browse shelf(Opens below)) | 5011/04 | Available | KCA008409 |
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| TS156 .A484 2002 High quality at economical cost : | TS156 .B563 1999 World class quality : | TS156 .B563 1999 World class quality : | TS156 .P263 2000 The Six Sigma way : | TS156.6 .A76 1995 Quality assurance : | TS156.6 .A76 1995 Quality assurance : | TS156.6 .A76 1995 Quality assurance : |
Includes bibliographical references and index.
A Guide to the Six Sigma Way -- Ch. 1. A Powerful Strategy for Sustained Success -- Ch. 2. Key Concepts of the Six Sigma System -- Ch. 3. Why Is Six Sigma Succeeding Where Total Quality "Failed"? -- Ch. 4. Applying Six Sigma to Service and Manufacturing -- Ch. 5. The Six Sigma Roadmap -- Ch. 6. Is Six Sigma Right for Us Now? -- Ch. 7. How and Where Should We Start Our Efforts? -- Ch. 8. The Political of Six Sigma: Preparing Leaders to Launch and Guide the Effort -- Ch. 9. Preparing Black Belts and Other Key Roles -- Ch. 10. Training the Organization for Six Sigma -- Ch. 11. The Key to Successful Improvement: Selecting the Right Six Sigma Projects -- Ch. 12. Identifying Core Processes and Key Customers (Roadmap Step 1) -- Ch. 13. Defining Customer Requirements (Roadmap Step 2) -- Ch. 14. Measuring Current Performance (Roadmap Step 3) -- Ch. 15. Six Sigma Process Improvement (Roadmap Step 4A) -- Ch. 16. Six Sigma Process Design/Redesign (Roadmap Step 4B) --
Ch. 17. Expanding & Integrating the Six Sigma System (Roadmap Step 5) -- Ch. 18. Advanced Six Sigma Tools: An Overview -- Conclusion: Twelve Keys to Success.
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