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The impact of customer relationship management strategies on customer loyalty / A case study of kenya airways. Mwirigi Gituma James.

By: Material type: TextTextSeries: Submitted in partial fulfilment of the requirements for the final year research project for barchelor of commercePublication details: Nairobi : KCA University, 2010.Description: x, 57 p. : ill. ; 29 cmSubject(s): LOC classification:
  • COM 417/10
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