Customer care excellence : how to create an effective customer focus / Sarah Cook.

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Material type: Text

TextPublication details: London ; Philadelphia : Kogan Page, 2011.Edition: 6th edDescription: viii, 278 p. : ill. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Vol info	Status	Date due	Barcode
Main Long	Martin Oduor-Otieno Library This item is located on the library ground floor	Non-fiction	HF5415.5 .C6635 2011 (Browse shelf(Opens below))	30132/19	Available		MOOL19100151

Includes bibliographical references and index.

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