Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner, Dwayne D. Gremler.
Material type:
TextPublication details: New Delhi : Tata McGraw-hill, c2006.Edition: 4th edDescription: xxvii, 743 p. : ill., map ; 24 cmISBN: - 0071244964
- HD9980.5 .Z45 2006
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| Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode | |
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Town Campus Library | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 19058/10 | Available | Z00036527 | ||
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Town Campus Library | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 22666/11 | Available | Z00035697 | ||
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KCA Kisumu Campus | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 17791/10 | Available | Z00035374 | ||
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KCA Kisumu Campus | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 3568/10 | Available | Z00038588 | ||
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KCA Kitengela Campus Library | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 18276/10 | Available | Z00035728 | ||
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KCA Kitengela Campus Library | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 18694/10 | Available | Z00036130 | ||
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Martin Oduor-Otieno Library This item is located on the library ground floor | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 14075/08 | Available | Z00008498 | ||
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Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 18144/10 | Available | Z00035696 | ||
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Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 18272/10 | Available | Z00035924 | ||
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Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HD9980.5 .Z45 2006 (Browse shelf(Opens below)) | 21333/10 | Available | Z00040535 |
Includes bibliographical references and index.
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