Services marketing : integrating customer focus across the firm / Valarie A. Zeithaml, Mary Jo Bitner.

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Material type: Text

TextPublication details: New Delhi : Tata McGraw-hill, c2003.Edition: 3rd edDescription: xx, 668p. : col. iil. ; 24 cmISBN:

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Holdings
Item type	Current library	Collection	Call number	Vol info	Status	Barcode
Main Long	Town Campus Library	Non-fiction	HD9980.5 .Z45 2003 (Browse shelf(Opens below))	20804/10	Available	Z00038711
Main Long	Martin Oduor-Otieno Library This item is located on the library first floor	Non-fiction	HD9980.5 .Z45 2003 (Browse shelf(Opens below))	20411/10	Available	Z00038162
Main Long	Martin Oduor-Otieno Library This item is located on the library first floor	Non-fiction	HD9980.5 .Z45 2003 (Browse shelf(Opens below))	20525/10	Available	Z00038286

Includes bibliographical references and index.

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