TY - BOOK AU - Bishop,Charles H. TI - Making change happen one person at a time: assessing change capacity within your organization SN - 0814405282 AV - HD58.8 .B527 2001 U1 - 658.4/06 21 PY - 2001/// CY - New York PB - AMACOM KW - Organizational change KW - Handbooks, manuals, etc KW - Interpersonal relations N1 - Includes bibliographical references (p. 249-250) and index ER -