TY  - BOOK
AU  - Maina, Kennedy Gichuki.
TI  - Factors affecting customer satisfaction in the hotel industry based on serv/qual model
AV  - COM 639/10
PY  - 2010///
CY  - Nairobi
PB  - KCA University
KW  - Advertisement
KW  - Drug and alcohol abuse
N1  - Includes bibliographical references
ER  -