TY  - BOOK
AU  - Kamutu, John Ngugi.
TI  - A comparative analysis on the impact of customer loyaty programs on the [erfomance of a company
AV  - COM 768/11
PY  - 2011///
CY  - Nairobi
PB  - KCA University
KW  - Microfinance
KW  - Customer care
N1  - Includes bibliographical references
ER  -