TY - BOOK AU - Swanson,Richard A. TI - Analysis for improving performance: tools for diagnosing organizations and documenting workplace expertise SN - 9781576753415 AV - HF5549.5.P35 S88 2007 U1 - 658.3/14 22 PY - 2007/// CY - San Francisco PB - Berrett-Koehler Publishers KW - Performance standards KW - Task analysis N1 - Includes bibliographical references and index ER -