TY  - BOOK
AU  - Goetsch,David L.
AU  - Davis,Stanley
TI  - Quality management for organizational excellence: introduction to total quality 
SN  - 9780138003548
AV  - HD62.15 .G64 2010
PY  - 2010///
CY  - Upper Saddle River, N.J.
PB  - Prentice Hall
KW  - Total quality management
N1  - Rev. ed. of: Quality management : introduction to total quality management for production, processing, and services. 5th ed. 2006; Includes bibliographical references and index
ER  -