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	1.	Secret service : hidden systems that deliver unforgettable customer service / John R. DiJulius III ; foreword by Bill Capodagli and Lynn Jackson. by DiJulius, John R Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2003 Availability: Items available for loan: KCA Kisumu Campus (1)Call number: HF5415.5 .D558 2003. Martin Oduor-Otieno Library (2)Call number: HF5415.5 .D558 2003, ... Place hold Save to lists Add to cart (remove)
	2.	Care packages for your customers : an idea a week to enhance customer service / Barbara A. Glanz. by Glanz, Barbara A Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2007 Availability: Items available for loan: KCA Kisumu Campus (2)Call number: HF5415.5 .G548 2007, ... Martin Oduor-Otieno Library (3)Call number: HF5415.5 .G548 2007, ... Place hold Save to lists Add to cart (remove)
	3.	Think like your customer : a winning strategy to maximize sales by understanding how and why your customers buy / Bill Stinnett. by Stinnett, Bill Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi : Tata McGraw-Hill, c2005 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.32 .S75 2005. Place hold Save to lists Add to cart (remove)
	4.	The ultimate CRM handbook : strategies and concepts for building enduring customer loyalty and profitability / edited by John G. Freeland. by Freeland, John G Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw-Hill, c2003 Other title: CRM handbook Availability: Not available: Martin Oduor-Otieno Library: Checked out (1). Place hold Save to lists Add to cart (remove)
	5.	Loyalty rules! : how today's leaders build lasting relationships / Frederick F. Reichheld. by Reichheld, Frederick F Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston : Harvard Business School Press, c2001 Availability: Items available for loan: Martin Oduor-Otieno Library (5)Call number: HF5415.525 .R45 2001, ... Place hold Save to lists Add to cart (remove)
	6.	Seven power strategies for building customer loyalty / Paul R. Timm. by Timm, Paul R Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, c2001 Availability: Items available for loan: Martin Oduor-Otieno Library (2)Call number: HF5415.5 .T515 2001, ... Place hold Save to lists Add to cart (remove)
	7.	Customer winback : how to recapture lost customers and keep them loyal / Jill Griffin and Michael W. Lowenstein by Griffin, Jill Lowenstein, Michael W, 1942- Series: The Jossey-Bass business & management series Material type: Text; Format: print ; Literary form: Not fiction Publication details: San Francisco : Jossey-Bass, c2001 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.5 .G753 2001. Place hold Save to lists Add to cart (remove)
	8.	E-service : 24 ways to keep your customers when the competition is just a click away / Ron Zemke, Tom Connellan. by Zemke, Ron Connellan, Thomas K, 1942- Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : AMACOM, American Management Association, 2001 Availability: Items available for loan: Martin Oduor-Otieno Library (2)Call number: HF5415.525 .Z46 2001, ... Place hold Save to lists Add to cart (remove)
	9.	Commitment-led marketing : the key to brand profits is in the customer's mind / Jan Hofmeyr and Butch Rice. by Hofmeyr, J. H., M.A Rice, Butch Material type: Text; Format: print ; Literary form: Not fiction Publication details: Chichester : Wiley, c2000 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.32 .H633 2000. Place hold Save to lists Add to cart (remove)
	10.	What customers like about you : adding emotional value for service excellence and competitive advantage / David Freemantle. by Freemantle, David Material type: Text; Format: print ; Literary form: Not fiction Publication details: London : Nicholas Brealey Publishing, 1999 Availability: Items available for loan: Martin Oduor-Otieno Library (1)Call number: HF5415.525 .F73 1999. Place hold Save to lists Add to cart (remove)

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