Mediation for managers : resolving conflict and rebuilding relationships at work / John Crawley & Katherine Graham.
Material type:
TextPublication details: London : Nicholas Brealey, 2007.Edition: 1st edDescription: xi, 227 p. ; 24 cmISBN: - 1857883152
- 9781857883152
- 658.405 21
- HD5481 .C73 2002
| Item type | Current library | Collection | Call number | Vol info | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Main Long
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Martin Oduor-Otieno Library This item is located on the library first floor | Non-fiction | HD5481 .C73 2002 (Browse shelf(Opens below)) | 5843/04 | Available | KCA005642 |
"First published by Nicholas Brealey Publishing in 2002; reprinted in 2005, 2007"--T.p. verso.
PART I: UNDERSTANDING MEDIATION: The potential of mediation -- The cost and value of conflict -- The mediation approach -- PART II: MEDIATION IN ACTION: A map of the process -- Working with the parties separately -- A joint mediation session -- Moving on -- Mediating a high-conflict situation -- Using mediation for group disputes -- PART III: DAY-TO-DAY MEDIATION SKILLS: Maintaining dialogue under pressure -- Responding constructively to the "isms" -- Investigating sensitive issues -- Getting mediation into your organization -- Appendix: Materials for a workplace mediation service.
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