Includes bibliographical references and indexes.

Introduction to culture and negotiation : the context of global and multicultural negotiations -- The wheel of culture -- Strategies for global intercultural interactions -- Cross-cutting issues in negotiation -- The preparation stage -- Beginning negotiations -- Identifying and exploring issues -- Cultural patterns in information exchange -- Problem solving and option generation -- Influence and persuation strategies -- Assessing options -- Reaching closure and developing agreements -- Implementing agreements -- Assisted negotiations -- Facilitation and mediation.